Common purchase queries answered
Orders and Shipping
We strive to process and ship orders as quickly as possible. Orders can take up to 24 – 48 business hours to process. The number of business days between shipment and delivery will depend on the destination location. Please note that deliveries occur during normal business hours Monday through Friday with the possibility of Saturday delivery depending on location.
The account creation process can be initiated either from the initial login screen or from the payment screen.
During the account creation process, you will be prompted for your email address, first and last name, and password.
You will receive a confirmation email to verify your email address before account creation can be completed.
You can log in to your account and edit or add a shipping address in the address management option.
The order will receive a tracking number once it has been packaged. The tracking number will be supplied to the customer via email.
You can also view the specific order package tracking information in the order column on my account page
Since we ship out the products from our warehouse in New Jersey, we will collect New Jersey sales tax at 6.625%.
For the time being, we only support consumers whose delivery address is in the United States.
We will try to put it in one package according to your purchase. If there are too many items, we will divide them into multiple packages.
Don’t worry, all package waybill information can be found on your account page Orders.
If you need to swap an item
Returns and Exchanges
Check out our Refund Returns page for detailed instructions.
Under normal circumstances, our warehouse staff will check the order and commodity information in detail when picking goods.
But don’t worry, if this happens, please contact us and we will handle it for you as soon as possible.
Under normal circumstances, our warehouse staff will try to protect the goods as much as possible when packing.
But don’t worry, if this happens, please contact us and we will handle it for you as soon as possible.
If you need to return, please contact us at support@rumilifeshop.com. We will provide you with instructions to make sure your return experience goes as smoothly as possible.
You can contact us by email at support@rumilifeshop.com.
If you need to cancel or change your order after submitting, please contact us. We support order cancellation or modification before the item has been shipped.
You can cancel your order if your order has not yet been shipped. If your order has been shipped you can request for a refund. You will receive the refund after we have received a confirmation that the item has been received by the warehouse.